Folks there were friendly and very helpful. Don't expect a flashy corporate image, this is a family hometown kind of place. But they know their pools!
I've used Pool Perfect since moving to the Bay 12 years ago. They are friendly, helpful, real. My pool chemistry is perfect 99% of the time and when something weird does happen (mustard color algae!), they know how to fix it. They've taught me a lot about owning a pool. Most of all, I appreciated them the Sunday morning I woke up to find my pool water down 3 ft, flooding the pump house, and draining into the Bay. They were there within the hour to fix the broken circ pipe.
Avoid this company and use merillat pools in Edgewater. The office staff is very unprofessional and does not check emails or respond to messages. If something goes wrong when they service the pool they blame you. Also overpriced.
We bought a hot tub and pool from Kim. We spent over $15,000 plus fees to keep our pool maintained. She always had the solution on keeping our pool and hot tub running but it came with a price of buying her products.Our hot tub needed a new control panel while it was still under limited warranty. Kim refused to honor the warranty. She lost a customer over $50. Now we are faced with our pool rusting out. We are in our 6th Season so I checked the 35 year limited warranty just out of curiosity. I knew she would not honor this warranty with good reason. She sold us a pool that is not compatible with salt water chlorination even though she insisted that it would be good. In fact the warranty states "that the salt water chlorination device believed to be the cause or root of defect voids the warranty". Thanks a lot Kim! My advice is shop around and get your products from Upper Marlboro Pools. They have saved us a ton of money which we will need to replace the pool that Kim sold us. If you do decide to take your chances... Good Luck!
Pool Perfect Inc is a US General Contractor based in Deale, Maryland. Pool Perfect Inc is located at 5730 Deale Churchton Rd, Deale, MD 20751, USA.
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